Privacy Policy

All travel companies
have Terms & Conditions but usually it is the “fine print”. Ours
are here for your total confidence in us, so please read it thoroughly because we want your travel with us to be  free from any worry and totally enjoyable.

EXCEL TRAVEL MOROCCO ,
is a Moroccan Destination Management company specialised in incoming Tourism services for FIT & Groups, including Guided Tours, Transfers, accommodation in hotels, excursions, car/coach rentals or any packaged tour.

Head Office

EXCEL TRAVEL MOROCCO sarl.

Adresse: Complexe Habous, Imm A- Appt 12, 2eme étage. Marrakech,
Morocco.

Tel: (+212) 524 356 114  Fax: 0524 356 114

 Email: contact@incentive-marrakech.comcontact@excel-travel-morocco.com / group1@excel-travel-morocco.com

All bookings/confirmation/modifications should be made in writing  by fax
or email to the above addresses.

First reply is guaranteed within 24 workable hours, then once the bookings are launched we have to wait for the suppliers answers since we work “à la carte“ only and consequently do not hold any allotments in any hotel or riads.

The date, for all reservations, cancellations and changes, is considered the date in which such information  is received in our offices.   Prices, schedules and any program item should not be changed  after definite confirmation of your travel except in case of «force majeure» or when your security is involved.

Reservation

All reservation and later on, modification of reservation, or cancellation, should always been made in writing, then followed by a deposit  for definite confirmation of all arrangements provided by EXCEL TRAVEL MOROCCO.  Such deposit shall be deemed as consent to our terms and conditions. Generally there is no charge for our consultation and proposal to you except as noted  above. But once your itinerary is confirmed  and validated by a deposit, only one change is accepted free of charge. 

Children’s Reservations

We happily apply a discount (based upon age) to all children’s reservations when a room is shared with parent. Please inquire.

Passports and Visas

It is the sole responsibility of each traveller to obtain and hold a valid passport and a Visa – when required- for travel to Morocco. European and American citizens do not need a visa, however the passport should have at least 6 months to expiry from your return. For other nationalities, please inquire.

Groups coming from countries where there is no Moroccan Embassy or Consulate: we can sometimes help getting a visa on arrival at airport.

Payments

 

All payment are made payable to EXCEL TRAVEL MOROCCO by Bank wire transfer, hereunder is our bank data :

Account holder Name : EXCEL TRAVEL MOROCCO

Bank Name : BMCE BANK

Account Number : 011 450 0000182100004142 33

IBAN : MA64011450000018210000414233

Bank City (or Region): MARRAKECH

Bank Branch : QUARTIER AZLI

SWIFT Code : BMCEMAMC

Destination Country : Morocco

A copy of the Swift issued by your bank should be faxed to EXCEL TRAVEL MOROCCO at ++ 212 524 44 69 14

Credit cards Visa or MasterCard : payment by credit card will require an additional payment equal to three percent (3%) of the total amount charged to cover merchant fees.

 They also require a  clearly readable copy (preferable by scan)  of the client’s passport and of both sides of of the credit card

Deposits

A 30% deposit of the total cost of the program shall occur upon confirmation of all services.

The balance of the whole cost must be received by  EXCEL TRAVEL MOROCCO at least fourty five (45 days prior to the first day of the reservation dates. All reservations made with less than 30 days remaining until the date of departure must be accompanied by the full amount of the requested services’ cost.

Cancellations and Refunds Prior to Arrival:

30 days or more 100% refund

 29 to 15 days 75% refund

 14 to 7 days   50% refund

6 to 3 days   25% refund

2 days or less or no show: 0% refund

Cancellations must be always made in writing and considered effective on the day received by EXCEL TRAVEL MOROCCO by mail or fax signed by the consumer. 

Certain custom programs may have a different refund policy depending upon the program and payment requirements of the venues booked. You will be advised of any change. Otherwise the above cancellation policy applies.

In the case of a tour being cut short by the client, no matter what the cause may be, no reimbursement will take place.
          

Travel Insurance.

No unused service will be subject either to refund.

EXCEL TRAVEL MOROCCO carries liability insurance and
conforms to Moroccan laws regulating insurance standards in the travel and tour agency industry. We are insured by AXA. However, we advise our clients to carry multi-risk insurance to guard against cancellations, sickness, injury, costs of search and rescue, or loss of property during their entire tour.

Responsibility and legal requirements

EXCEL TRAVEL MOROCCO acts as an agent in making and securing all arrangements for transportation, sightseeing and accommodations
for the program concerned.EXCEL TRAVEL MOROCCO does not own or manage, control or operate any transportation vehicle, hotel, restaurant or any other supplier of service. Participants are subject to any terms or conditions of the supplier. By confirming your itinerary and paying the deposit requested you agree that neither EXCEL TRAVEL MOROCCO or any of its representatives shall be liable for any loss, injury or damage to you or your property or in connection with any accommodations, transportation or other services resulting either directly or indirectly from any occurrences beyond its control including breakdown of equipment, strikes or theft. Passengers are subject to all laws and customs
in Morocco.

EXCEL TRAVEL MOROCCO reserves the right to decline, accept or retain a member of any tour and it reserves also the right to make necessary changes in itinerary or services, to substitute accommodations or any tour service. EXCEL TRAVEL MOROCCO reserves the right to cancel a tour at its own discretion in which case a full refund of monies paid will be made.EXCEL TRAVEL MOROCCO cannot be held responsible for any events beyond its control, such as, without limitation, acts of God, war (declared or undeclared), terrorist activities, strikes or government restrictions, nor, in the absence of its own negligence, for personal injury, property damage or loss of earnings
from any event (whatsoever) caused by persons not controlled by EXCEL TRAVEL MOROCCO, including but not limited to employees of bus companies, hotels or restaurants.  No employee or other representative  may change the terms under which you agreed to participate.

In purchasing a travel package through EXCEL TRAVEL MOROCCO the
passenger expressly agrees to the terms and conditions above.

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